Privacy Policy
This Privacy Policy explains how Tendoy Store (“we”, “us”) collects, uses and protects personal information when you visit tendoystore.shop, place an order, contact us or sign up for our newsletter.
Who we are
Tendoy Store, 1944 ID-28, Tendoy, ID 83468, United States. Email: info@tendoystore.shop.
Information we collect
- Order and account information: your name, billing and shipping address, email address, phone number if you provide it, and order details.
- Payment information: card payments are processed by our payment provider, Airwallex. We do not store full card numbers or security codes on our website.
- Messages and sign-ups: the name, email address and message you send through our contact form, and the email address you give when joining our newsletter.
- Technical information: such as IP address, browser and device type, pages visited, and cookie or similar data.
How we use your information
- To process, ship and support your orders, returns and refunds.
- To reply to your messages and provide customer service.
- To send our newsletter if you signed up. You can unsubscribe at any time by emailing us.
- To keep our store secure, prevent fraud, improve our website and meet legal obligations.
Cookies and advertising
We use cookies that are needed for the cart, checkout and your account. Our store also uses advertising and measurement integrations from TikTok, Snapchat and Reddit, which may use cookies or similar technologies to measure visits and purchases and to show relevant ads. You can control cookies through your browser settings; blocking some cookies may affect how the store works.
Who we share information with
We share only what is needed with service providers that help us run the store, such as our payment provider (Airwallex), shipping carriers, website hosting and the advertising partners named above. Our website also loads fonts from Google Fonts. We may disclose information if required by law or to protect our rights and safety. We do not sell your personal information for money.
How long we keep information
We keep information for as long as needed for the purposes above, including order records required for tax, accounting and legal reasons. We use reasonable safeguards, but no method of transmission or storage is completely secure.
Your choices and rights
Depending on where you live, you may have the right to access, correct or delete your personal information, or to opt out of certain uses such as targeted advertising. To make a request, email info@tendoystore.shop. We may need to verify your identity before acting on a request.
Children
Our store is not directed at children, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. Changes take effect when posted on this page.