FAQs

We ship only to addresses within the United States. We do not offer international shipping at this time.

Shipping is free on every order delivered within the United States.

Orders are usually prepared for shipment within 2-3 business days, and carrier transit usually takes 3-5 business days, so most orders arrive within about 5-8 business days. These are estimates, not guaranteed delivery dates; holidays, weather and carrier delays can add time.

When tracking information is available for your shipment, we will send it to the email address used at checkout. Tracking can take a little while to update after a label is created.

You can request a return within 30 days of delivery. Items should be unused, in their original condition and packaging. Please email info@tendoystore.shop with your order number before sending anything back so we can give you return instructions. Full details are in our Refund & Returns Policy.

Refunds are processed within 10 days after your returned item arrives, back to your original payment method. Your bank or card issuer may take a few extra days to show the credit.

Return shipping costs are the customer’s responsibility, unless the item arrived damaged, defective or incorrect.

We’re sorry! Email info@tendoystore.shop as soon as possible with your order number, a short description and clear photos of the item and packaging. We will review it and make it right with a replacement or a refund.

We accept credit and debit card payments, processed securely by our payment provider, Airwallex. The options available for your order are always shown at checkout. See our Payment Policy for more.

Yes. Card payments are handled by our payment provider over an encrypted connection, and we do not store full card numbers on our website.

Dust or vacuum gently with a soft brush attachment. Spot clean with a damp cloth and a little mild soap, then let the basket air dry completely. Avoid soaking, long periods in damp areas and prolonged direct sunlight, which can fade or weaken natural fibres. If a basket loses its shape, gently reshape it by hand.

Spot clean with a damp cloth and mild soap and let them air dry. Do not machine wash or tumble dry unless the product description or label says it is safe. Keep leather-look and fluted boxes away from heat and direct sunlight, and wipe them with a soft, dry cloth.